Not happy? Let's fix it.
We'd rather keep a pet parent happy than win a tiny argument. If something isn't right, here's how we make it right, with a real hooman, not a robot.
We back every order, every time. There's no complicated process and no forms to wrestle with. You email us, we talk it through, and together we land on the best fix. Simple as that.
How returns work
Four things to know, all of them on your side.
Email us within 60 days
Changed your mind or it didn't work out? Tell us what happened at info@petbuckets.com within 60 days of delivery and we'll sort out the best solution together.
Damaged or wrong item?
Send a quick photo with your order number and we'll make it right, fast. Transit mishaps are on us, not on you.
Refunds, sorted simply
Once your refund is approved, it heads back to your original payment method within a few business days.
Always on your side
We'll always try to do right by you. Keeping your pet (and you) happy matters more to us than the small stuff.
Wondering about delivery times? See how our shipping works.
A note on return shipping
Who covers return shipping depends on the situation, so email us first and we'll work out the details together. If the mix-up was on our end, it's on us. We always aim to be fair about it.
For the full written version, see our Refund Policy.
Returns questions, answered
Quick answers to the things people ask before reaching out.
Do I pay for return shipping?
My order arrived damaged. What now?
How long do refunds take?
Can I exchange instead of a refund?
Start a return or ask a question
Tell us what happened and a real hooman will help you sort it, usually within hours. No scripts, no runaround.
Email info@petbuckets.com
