Free US & Canada shipping over $49 ● Delivered in 8-10 days ● New arrivals every week
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The shipping bit

How shipping works

Clear, honest, no surprises. Here's exactly how your order gets from our shelves to your pet, and what we do if anything goes sideways.

Straight facts, no fine-print games

Everything you'd want to know before you check out, in one place.

Delivery time
8-10 days

Most US and Canada orders land within 8 to 10 days of ordering.

Shipping cost
Free over $49

Under $49, a flat rate shows at checkout. No surprise fees, ever.

Where we ship
US & Canada

Shipping worldwide soon, because good pets live everywhere.

Tracking
Always on

We email your tracking number the moment your order ships.

Want the formal version? Read our full Shipping Policy.

Order to doorstep

From click to happy tail

Three simple steps. You do step one, we handle the rest.

1

You order

You pick the good stuff and check out. We get the happy news instantly and start getting it ready.

2

We pack and dispatch

Your order is packed with care and dispatched, usually within 1 to 2 business days. Then we email your tracking.

3

It lands at your door

Your parcel travels to you, arriving in 8 to 10 days. Then comes the best part: a very happy pet.

Something not quite right?

We back every order. If a toy isn't the one, arrives damaged, or just isn't right, we'll sort it out with you. No complicated process, no forms to wrestle with. The full details live on our returns page.

See how returns work

Shipping questions, answered

The ones pet parents ask us most.

Do you ship internationally?
For now we ship across the US and Canada. We're growing quickly and adding more countries soon, so if you're elsewhere, hang tight. We're on our way to you.
How do I track my order?
As soon as your order ships, we email you a tracking link. Tap it any time to see where your parcel is. Can't find the email? Check your spam, or email us and we'll resend it.
What if my order is late or goes missing?
Email us at info@petbuckets.com with your order number and we'll chase it down with the carrier. We won't leave you hanging.

Still got a question?

Shipping, returns, or anything else. Email us and a real hooman will get you sorted, usually within hours.

Email info@petbuckets.com